Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jolenemholland@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jolenemholland@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jolenemholland@yahoo.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jolenemholland@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jolenemholland@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jolenemholland@yahoo.com.
**Return and Refund Policy**
At Toys Of Holland, we want you and your family to love every toy you receive. We understand that sometimes a product might not be the perfect fit, which is why we offer a straightforward return and refund process designed to give you peace of mind.
### 1. Return Timeframe & Eligibility
You have **[X DAYS]** from the date your item was delivered to request a return. To be eligible for a return, your item must meet the following criteria:
* It must be unused, unwashed, and in the same condition that you received it.
* It must be in its original, undamaged packaging, including all tags, accessories, and instruction manuals.
* You must provide a receipt or proof of purchase.
### 2. Non-Returnable Items
To ensure the safety and hygiene of all our customers, certain items cannot be returned. These include:
* Gift cards.
* Items marked as "Final Sale" or promotional clearance items.
* Products that show clear signs of use, wear, or missing parts not due to our error.
### 3. Return Shipping Costs
* **Customer Preferences:** If you are returning an item due to a change of mind, size preference, or buyer's remorse, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
* **Our Error:** If the return is a result of our mistake (e.g., you received the wrong item), we will cover the return shipping costs.
We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
### 4. Damaged, Defective, or Wrong Items
Please inspect your order immediately upon arrival. If an item is damaged during transit, defective, or if you received the incorrect product, please contact us within **[X DAYS]** of delivery at contact@thetoyofholland.shop.
To help us resolve the issue quickly, please include your order number and a clear photo or video of the damage/defect. We will arrange a free replacement or a full refund for any verified damaged or defective items at no extra cost to you.
### 5. Refund Process and Timing
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within **[REFUND PROCESSING TIME, E.G., 5-7 BUSINESS DAYS]**. Please note that your bank or credit card company may take additional time to post the refund to your account.
### 6. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. If you need assistance with an exchange, please reach out to our team.
### 7. Contact Us
For all return requests or questions regarding our policy, please contact us at:
**Email:** contact@thetoyofholland.shop
**Mailing Address:**
Holland Jolene LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jolenemholland@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jolenemholland@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jolenemholland@yahoo.com.